about us | careers | terms & conditions | intranet | sitemap | contact us
Skip Navigation Links
Skip Navigation Links
Knowledge Hub
Skip Navigation Links
Skip Navigation Links
Resources & Tools
Skip Navigation Links
Skip Navigation Links
Skip Navigation Links
News & Media
Skip Navigation Links
FET Water
Skip Navigation Links
Skip Navigation Links
Mine Water Atlas
Skip Navigation Links
Login | Register
Go Search

Press Release 
Release of water services reports – Benchmarking, perception study and wastewater Technology guide 
Sustainable Water and Sanitation delivery to our people and population continues to remain high on SALGA’s agenda. Today, as South Africans we can pride ourselves of availability and quality of drinking water provided by many urban Municipalities. A recently completed study by SALGA and the WRC found that 88% of urban South Africans perceived their tap water to be safe to drink. This is 7% higher than a similar study undertaken in 2011, showing increased confidence. The finding concurs with international studies, which found that most people in countries with a reliable potable water supply perceive tap water as having a low risk. Consumers in the North West and Mpumalanga provinces showed the lowest confidence in their drinking water quality. These two provinces also have the least reliable water supply in terms of consumer experience and perception. A total of 60% of consumers in North West indicated that they suffered water interruptions at least once a month.

While we celebrate these encouraging responses and increased confidence in our municipal services and drinking water quality - there are a number of challenges that still persists. One such challenge is reliability of infrastructure, contributing to high water losses. Some of our municipal infrastructure requires major renewal (rehabilitation and replacement) to keep pace with ever increasing consumer demands. A decline of consumer confidence in North West and Mpumalanga is cause for concern. SALGA would certainly be embarking on a process to deepen its understanding on why such situations prevail.

Improving municipal performance, efficacy and competiveness remains high on our agenda. Our measurement instrument, the municipal benchmarking initiative has been a valuable tool in assisting municipalities’ improves their performance relative to peers. The initiative aims to:

 (1)    Support improved efficiency and effectiveness in water services  delivery through comparative performance benchmarking, peer- to-peer knowledge sharing and iterative performance  improvements,

 (2)    Strengthened performance measurement, monitoring and management in municipal water services provision, Build communities of practice within and between municipalities through water services the concept of master classes,

(3)    Forge relationships of mutual respect and trust between municipalities and thereby strengthen the development of performance tracking, reporting and comparative assessment systems.

 The 2015 benchmarking report released today confirms a year on year improvement in five of the six modules measured. These include

 (1)      Product Quality

(2)       Human Resources and Skills Development

(3)       Service Delivery and Backlogs

(4)       Operations and Maintenance

(5)       Financial Management

A concerning area that showed a decline was Water Conservation Demand Management. Such can be attributed to a number of factors which include amongst others ageing infrastructure and consumer behavior. Measures to address these factors includes renewal of infrastructure – the local government water and sanitation infrastructure grant systems makes provision for such from 1 July 2016, and intensifying consumer behavior change on water use through various initiatives such as #savewater and other outreach programmes. The report signifies that local government is moving in the right direction towards improving water services delivery in South Africa. We are optimistic that the next report will show a positive trend on all the six modules.

 Transparency and Accountability forms part of our democratic pillars. The release of these reports is part of our endeavors to be transparent and adhere to good governance ethos. Through these reports South Africans are empowered. Communities residing in respective municipalities are in a better position to evaluate their municipal operational performance compared to similar municipalities else in the Country. This for us is fundamental in holding municipal leadership accountable.

 Efficient Management of Wastewater Facilities in municipalities is key to our environment.  It has thus turn out that municipalities must up their game when selecting the wastewater technology. Research indicates a perverse trend on uptake of sophisticated/very advanced technological choices by highly vulnerable municipalities with low revenue bases. In a quest to addressing this potential risk – the wastewater technology guide released today aims to highlight various alternative appropriate technologies that can be adopted by municipalities with due consideration of the socio – economic implication in mind. In this regard, Municipalities are encouraged to consider applying the guide in quest to developing appropriate wastewater facilities with technological advances that fits their respective circumstances. 

 Understanding operational and systemic challenges that hinders municipality’s ability to deliver water services is of paramount importance as we move into the 2016-2021 new term of Councils.

While the nature of the infrastructure used to provide services is profoundly influenced by the topography and settlement patterns, the ability of each local economy to sustain and make available skills and expertise is not evenly distributed across the country. It is therefore imperative to recognize the varying characteristics of municipalities. Some of the emerging systemic challenges particularly in the rural areas include:

 (1)          Understanding the complexities and complications of running water services systems

(2)          Availability of Staff – proximities to economic hubs

(3)          Value of the Assets and turn over

(4)          Municipal Demarcation process and its implications

 The above factors have major water services delivery implications if not understood. Majority of Municipalities faced with these difficulties are C2 – District Municipalities that are water services authorities. Unfortunately most of these are found in the ex-homelands.

 SALGA together with its partners are proud to have released these reports and we look forward to releasing more exciting reports in the near future. 

 Issued by: South African Local Government Association.  The support of the Water Research Commission is acknowledged.

 For media enquiries, please contact:

 Tahir Sema

Communication Manager

Mobile: 082 9403 403

Emil: tsema@salga.org.za

Sivuyile Mbambato

Media Relations Officer

Mobile: 073 897 8519                                       

Email: smbambato@salga.org.za



Copyright 2018 - Water Research Commission Designed By: Ceenex